Meet Quill: Your First Line of Support at selfpublishing.com
At selfpublishing.com, our mission is to make your author journey simpler, faster, and more empowering. To support that mission, we’re excited to introduce Quill, our AI-powered Customer Support Agent.
Our Commitment to You
Our goal isn’t automation for its own sake—it’s empowerment.
Quill exists to give authors faster answers, clearer direction, and more confidence, while ensuring caring, human support is always available when it matters most. While Quill aims to be highly accurate, we encourage you to ask for a human any time something doesn’t feel right.
Your conversations with Quill are used solely to support your experience and improve our support systems.
We’re grateful to be part of your publishing journey and honored to support you every step of the way.
What Quill Helps With
Quill is trained on our most trusted resources, including our course curriculum, Chandler Bolt’s book Published, our Help Center, and approved FAQs from our Product, Coaching, Book Production, and Sales teams.
Quill can help with:
- Best practices for writing, publishing, and marketing your book
- Understanding your membership timeline and next steps
- Identifying your coach and your next scheduled call
- Scheduling coaching calls (with an active membership)
- Questions about editing and book production
- Accessing the Author Portal and Group Coaching Call Calendar
Talk to Quill via chat bubble inside the Author Portal, Help Center, or by emailing support@selfpublishing.com.
Human Support Is Always Available
At any point, simply write “speak to a human,” and your message will be escalated to a member of our team. While we encourage starting with Quill for speed and convenience, human support is always available during business hours.
What Quill Can’t Do
Because parts of your publishing journey deserve hands-on expertise, Quill doesn’t handle the following:
- Specific feedback on your manuscript
- Interior formatting or cover design critiques
- Sending invoices or updating payment information
- Rescheduling coaching calls (please reference your call confirmation email)
- Specific questions about software, ad platforms, etc.
When a question requires hands-on expertise, our human team steps in.
How We Improve Quill—With Your Help
We closely monitor Quill’s responses and continuously refine the knowledge it draws from. At the end of most conversations, you’ll be able to give a thumbs up or thumbs down and share feedback.
Please be honest—good or bad. Your feedback directly shapes how Quill improves and how we make strategic decisions about balancing automation with thoughtful, human support.